Privacy Policy
Your privacy matters to us. Learn how photonanocelescybervia protects and manages your personal information.
Our Commitment to Your Privacy
At photonanocelescybervia, we understand that your privacy is fundamental to building trust in our financial management platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We're committed to transparency and giving you control over your data.
This policy applies to all users of photonanocelescybervia's platform, including our website visitors, registered users, and customers who use our small business financial management tools. By using our services, you agree to the practices described in this policy.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Information We Collect
Personal Information You Provide
When you create an account or use our services, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, business information, and financial data necessary to provide our services. We also collect information when you contact our support team or participate in surveys.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | User authentication and account management | Duration of account plus 7 years |
| Financial Data | Providing financial management services | 7 years for compliance purposes |
| Communication Records | Customer support and service improvement | 3 years from last interaction |
| Usage Analytics | Platform improvement and security | 2 years from collection |
Automatically Collected Information
We automatically collect certain information when you use our platform, including IP addresses, device information, browser type, and usage patterns. This data helps us improve our services, prevent fraud, and ensure security. We use cookies and similar technologies to enhance your experience and provide personalized features.
We never sell your personal information to third parties. Your financial data is encrypted and stored securely using industry-standard protocols.
How We Use Your Information
Service Delivery
We use your information primarily to provide our financial management services, including account management, transaction processing, reporting, and customer support. Your data helps us personalize your experience and provide relevant insights for your business.
- Processing financial transactions and maintaining accurate records
- Generating reports and analytics for your business insights
- Providing customer support and technical assistance
- Sending important account notifications and updates
- Improving our platform based on usage patterns and feedback
- Ensuring compliance with financial regulations and legal requirements
Communication and Marketing
With your consent, we may use your contact information to send you updates about new features, educational content, and promotional offers. You can opt out of marketing communications at any time while still receiving essential service notifications.
Security and Fraud Prevention
We analyze usage patterns and transaction data to detect suspicious activity, prevent fraud, and protect both your account and our platform. This includes monitoring for unusual login attempts, transaction patterns, and other security threats.
Data Sharing and Disclosure
Third-Party Service Providers
We work with trusted third-party service providers to deliver our services effectively. These partners may have access to your information only to perform specific functions on our behalf and are contractually obligated to maintain confidentiality and security.
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting and backup
- Analytics services for platform improvement
- Customer support tools for efficient assistance
- Security services for fraud prevention and monitoring
Legal Requirements
We may disclose your information when required by law, such as complying with subpoenas, court orders, or regulatory requests. We may also share information to protect our rights, prevent fraud, or ensure the safety of our users and platform.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of such changes and ensure your data continues to be protected under this privacy policy or a substantially similar one.
Your Privacy Rights
Access Your Data
You can request a copy of all personal information we have about you. We'll provide this information in a structured, commonly used format within 30 days of your request.
Correct Information
If you notice any inaccuracies in your personal information, you can update most details directly through your account settings or request corrections from our support team.
Delete Your Data
You can request deletion of your personal information, subject to legal and contractual obligations. Some information may be retained for compliance purposes even after deletion.
Data Portability
You have the right to receive your personal information in a portable format and request its transfer to another service provider where technically feasible.
Restrict Processing
You can request that we limit how we use your information in certain circumstances, such as when you're disputing the accuracy of the data.
Withdraw Consent
For processing based on consent, you can withdraw your permission at any time. This won't affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact our Privacy Officer at info@photonanocelescybervia.sbs or use the contact information provided below. We'll respond to your request within 30 days.
Data Security and Protection
Technical Safeguards
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and multi-factor authentication for sensitive operations.
- 256-bit SSL encryption for all data transmission
- Advanced firewall and intrusion detection systems
- Regular security assessments and penetration testing
- Secure data centers with physical access controls
- Employee training on data protection and security protocols
- Regular backup and disaster recovery procedures
Access Controls
We limit access to your personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are bound by confidentiality agreements and receive regular training on privacy and security best practices.
Incident Response
In the unlikely event of a data breach, we have established procedures to quickly identify, contain, and resolve the incident. We'll notify affected users and relevant authorities within 72 hours of discovering any breach that may pose a risk to your rights and freedoms.
International Data Transfers
photonanocelescybervia operates primarily within Malaysia, but we may transfer your information to other countries for processing by our service providers. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Malaysian privacy laws and international standards.
We use contractual protections, such as Standard Contractual Clauses, to ensure your data receives adequate protection regardless of where it's processed. Our service providers are carefully vetted and must demonstrate compliance with privacy and security standards equivalent to those we maintain.
All international transfers are conducted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy regulations.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Retention Periods
- Account information: Maintained for the duration of your account plus 7 years for regulatory compliance
- Financial transaction data: Retained for 7 years as required by Malaysian financial regulations
- Communication records: Kept for 3 years from the last interaction for quality assurance
- Marketing data: Retained until you opt out or for 2 years of inactivity
- Security logs: Maintained for 1 year for fraud prevention and security monitoring
When retention periods expire, we securely delete or anonymize your information unless longer retention is required by law or necessary to protect our legal rights.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized features. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality and security
- Performance cookies: Help us understand how users interact with our platform
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into platform usage and performance
We don't use cookies for advertising purposes or share cookie data with advertising networks. Our cookies are designed to improve your experience while maintaining your privacy.
Children's Privacy
Our services are designed for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@photonanocelescybervia.sbs so we can take appropriate action to remove the information from our systems.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or by posting a notice on our platform at least 30 days before the changes take effect.
Minor updates that don't substantially change how we handle your information may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
You can always find the most current version of this Privacy Policy on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.
Contact Our Privacy Team
If you have questions about this Privacy Policy or how we handle your personal information, we're here to help.
We'll respond to your privacy-related inquiries within 30 days. For urgent matters, please call our support line during business hours.